On 12 December, many online selling platforms pushed out massive discounts and exclusive deals to entice online shoppers, and one reputable Apple reseller in Malaysia decided to join the club.
The thing is, they failed to manage the huge influx of orders and ended up incurring the wrath of consumers. It was understood that expensive items such as MacBooks, iPhones and Apple Watches were on sale that day, and the generous discounts offered were reportedly up to RM1,000!
Thousands of netizens were thrilled by the promotion. Many of them ‘camped’ in front of their laptops and successfully bought the item they desired. After receiving a confirmation email of their purchase, they went to sleep happily.
However, the next morning…
The reseller’s official Facebook page was flooded with complaints from buyers who were enraged over the cancellation of their orders. Majority of them wanted the products they’ve paid for, instead of a refund.
Also, judging from the complaints, apparently the items ran out of stock just minutes into the sale. Looks like they didn’t call it a flash sale for nothing.
Obviously the string of negative comments on their Facebook wall painted a bad image for the reseller, so they allegedly removed some of the comments. For that, they also kena from the netizens.
At the time of writing, the reseller has yet to issue an official statement to address the ‘technical glitch’ or explain the terms of compensation.
Well, based on the customers’ reactions, it’s safe to assume that they would only be happy if the reseller acknowledges their transaction and gives them what they’ve paid for.
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