Global AI device ecosystem leader HONOR is raising the bar for its after sales service, forming a first-in-industry customised service policy for its newly launched foldable phone, the HONOR Magic V5. This improved service policy introduces a user-based after-sales care, including Worry-Free 1-Year Crack Protection and 2-Year Quality Assurance. This positions HONOR with its incredible service policy and the Magic V5 is the only foldable in Malaysia to offer such comprehensive coverage.
Consumer-Confidence-First in Foldable Screens
As foldable phones gain popularity, consumer hesitation often stems from concerns around high screen repair costs. Market insights indicate average repairs can cost approximately RM2,600 for inner screens and RM600 for outer screens, making after-sales policies a crucial factor in purchase decisions. HONOR confidently addresses these concerns by offering free screen repairs for any manufacturer-related defects on the HONOR Magic V5 within two years.
The Worry Free 1-Year Crack Protection policy ensures that if the HONOR Magic V5 screen is damaged due to a drop, collision, or accidental pressure, users can receive one complimentary replacement for both the inner and outer screens, with only a RM60 labor fee. For further peace of mind, the Worry Free 2-Year Quality Assurance covers any screen quality issues, such as green lines or water leaks. This proactive approach provides unmatched assurance, significantly reducing concerns for users.
14 Service Centers Nationwide, Less Downtime
To further enhance its after-sales network, HONOR has 14 service centers nationwide, equipped to perform on-site foldable screen repairs. This initiative aims to deliver quicker turnaround times and minimal downtime, ensuring that every foldable user enjoys a completely worry-free after-sales experience.
To complement this service promise, HONOR has reinforced the Magic V5’s structural durability for better drop and scratch resistance compared to its predecessor. Its three-layer protection materials create a safety barrier that includes an alumina-coated anti-scratch layer on the outermost layer, a reinforced aerospace-grade support layer and a shock-absorbing non-Newtonian fluid core that hardens under impact. Each of these protection materials built a core significant improvement in inner screen durability and the reliability of the outer screen. Together, these enhancements ensure that the HONOR Magic V5 is not only slim and powerful, but also engineered for longevity.
HONOR Magic V5 Available for Pre-order Till 24 July 2025
The HONOR Magic V5 arrives in four premium color options: Dawn Gold, Ivory White, Silk Brown, and Black. The foldable comes in a 16GB RAM and 512GB ROM storage space. Customers purchase the HONOR Magic V5 during pre-order period till 24 July will receive exclusive FREE gifts worth RM3,497 which includes a Harman Kardon Onyx Studio 9, a Worry-Free 1-Year Crack Protection and 2-Year Quality Assurance plan.
For more information about the HONOR Magic V5, visit HONOR’s official website.
