When travelling, it’s best not to take too many valuable items with you because accidents can happen anytime and you don’t want to lose anything. A Malaysian woman recently had a bad experience in the Loft Bangkok hotel when she claimed that her money and a diamond ring worth US$7,000 (RM29,133) was stolen from her room.
THIS IS MY 1ST BAD EXPERIENCE WITH LOFT BANGKOK HOTEL. On 9/6/2019 I checked in loft Bangkok hotel, 10/6/2019 I lost my…
In her post on Facebook, she said that she checked in to the hotel on 9th June but the next day she was shocked to find that she had lost some of her valuables that she kept in her hotel room. She said that before she went out for breakfast she had placed the “Do Not Disturb” sign on her room door. She discovered that her diamond ring and some cash was missing after she came back from breakfast.
She immediately went to look for the manager as she could not find her valuables and requested to view the CCTV footage. After viewing it for over two hours, they were able to determine that one of the housekeeping staff had sneaked inside her hotel room while they were having breakfast.“It’s really ridiculous that this can happen in a four-star hotel. The hotel manager told us that they would compensate our losses for the missing items and said that they would even refund the money for the hotel stay. We came back at around 5pm on the same day and the manager assured us that they would fully compensate for our losses,” she said.
A police report was made on the same day and the police came to the hotel on 11th June to investigate, so they had to go back to the hotel. She also posted a video where her travelling companion can be heard demanding that the housekeeping staff admit to the theft several times. Finally, another man believed to be the hotel manager answers on her behalf saying, “Yes, she kept the money.”
They waited for him at the appointed time, 1.30pm but the manager was uncontactable despite his assurances the previous day that he would arrange for the compensation. They wasted so much time waiting for the manager who was MIA that they missed their flight, and she still did not get the promised compensation.
She said that she wanted to warn others about the hotel and also asked other people to be careful when travelling. Meanwhile, Loft Hotel Bangkok has issued a statement on their Facebook page, saying that the hotel guests did not place their valuables inside the safe deposit box.
They also defended their staff, saying that there was no “Do Not Disturb” sign and the staff was just doing her job. They added that the hotel has already “shown responsibility by wasting time to travel to the police station and asking the staff to stop working despite there being no evidence that she was a thief.” They said that their security system was so good that it had even been praised by the government as well.
Do be careful on your travels so that you won’t lose anything valuable!
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