A screenshot of in-app messages between a P-hailing customer and the assigned delivery rider for their order has gone viral on social media recently due to the customer’s insulting demeanour towards the rider.
Shared by Facebook user Mohd Idham Khalid, the post has garnered over 3,800 reactions and more than 1,600 comments as of the time of writing, with many condemning the customer’s actions.
For illustration purposes
In the screenshot, the customer can be seen in a message chain starting at 1.51am rudely calling the P-hailing rider ‘Babi’ or pig in Bahasa Melayu, a derogatory remark and swear word in Malaysia.
The customer then berated the rider, telling him to make the delivery faster as the order had already been made for a long time.
Afterwards, the customer said that they needed to go to work the next day and thought that the delivery would be faster but instead, they had been waiting for almost an hour.
At the end of the message, the customer again used a swear word in Bahasa Melayu, this time being ‘Sial’, which is equivalent to calling someone a bastard in English.
Despite the customer’s rude messages, the P-hailing rider didn’t lash out but was more confused as to why the customer was upset. The rider then clarified that he had just received the order from his end.
That is where the conversation ends in the screenshot, with the events that transpired afterwards never revealed.
In the Facebook post, Mohd Idham said that this is not the first time that a delivery rider has been treated in such a way by a customer.
He further clarified that delayed delivery situations such as this are not the fault of P-hailing riders, saying,
“When you order late at night, deliveries may be delayed due to there being not many riders online. Online food delivery is not like e-hailing, whereby bookings go straight into the driver’s app.”
“Instead, food delivery orders go to the vendors first and only when they accept the order will the app search for a rider.”
In this case, the vendor has accepted the order but the app only found a rider to perform the delivery after a period of time, hence why the delivery was delayed.
Nevertheless, the customer’s berating of the delivery rider was deemed unacceptable by many Malaysians in the comments.
One commenter was saddened by the customer’s actions and bemoaned the loss of manners in our society.
Meanwhile, another commenter said that if he was the delivery rider in that situation, he would just cancel the job and make the app reassign the order to someone else.
So, what do you guys think of the incident? Share your thoughts with us in the comments.
Also read: OKU-Dependent Drivers Get Blocked-In By Irresponsible Delivery Rider
