Well, it looks like justice has been served!
Recently, news of a student getting scammed at a Lenovo outlet in Sunway Pyramid went viral.
The staff took advantage of the foreign student by charging a ‘checking fee’ for just looking at her laptop!
Thankfully, Lenovo Malaysia was quick to investigate this issue after hearing about the news. They reached out to both parties, promptly solved the problem. The staff in question also apologised to the student.
Jia Hou, a friend of the victim, told WORLD OF BUZZ that not only did Lenovo Malaysia contact them, they even given a refund.
“The staff has already refunded us the money and also apologised for trying to cheat us of the money.”
“The staff claims that it is his doing and not the company’s rule to charge that fee, it is his own doing for charging us the ‘checking fee’.”
The member of staff in question initially claimed that it was part of the individual Lenovo shop’s way of doing things by charging the ‘checking fee’.
It wasn’t just a small amount of money either. The guy actually wanted to charge the poor girl RM150 but she and Jia Hou were able to haggle the price down to RM80.
Jia Hou graciously thanked us for the coverage, which he believed has helped fixed the issue.
“Lastly, I would like to thank WOB for putting up that post, without it, the refund would not be made possible.
“I thank you sincerely for helping us getting the attention needed for this. Thank you.”
Glad we could help, Jia Hou!
We look forward to helping more people spread their stories!
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